LOCAL advocacy group Digital Pinoys has called on the Department of Trade and Industry (DTI) to take action against the alleged delayed delivery of parcels by e-commerce platform Shopee. READ:
LOCAL advocacy group Digital Pinoys has called on the Department of Trade and Industry to take action against the alleged delayed delivery of parcels by e-commerce platform Shopee.
“The DTI should look into this as it is causing great deal of inconvenience for customers, the sellers in their platform and the delivery riders. There are already numerous complaints and it is high time to act on it,” Digital Pinoys National Campaigner Ronald Gustilo said. “Many sellers are now disgruntled because they are paying for a platform fee, commission fee, packaging and delivery, among many other fees to use the platform but Shopee can’t even get the sorting done right. Sellers are losing their earnings and are still being charged despite the platform’s inefficiencies,” Mr. Gustilo said.
Sought for comment, Trade Undersecretary Ruth B. Castelo said in a Viber message that the DTI has been receiving numerous complaints about delayed deliveries since late last year.
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