In September and October 2016, a chain of emails on an internal Google mailing list showed workers had concerns about free speech and content moderation tactics three years before these issues erupted into mainstream political discourse.
In the 2016 email thread, employees discussed a company effort called YouTube Heroes, a program where YouTube community members could sign up to act as additional mediators to flag content.
Another person wrote that most moderation algorithms were "not all that accurate" adding "Even if the YouTube-employed enforcers are themselves evenhanded, they don't have the resources to police all those reports." This person contrasted that approach with a "progressive viewpoint" that believes some ideas -- such as criticizing minorities with a history of suffering oppression -- are inherently violent and should not be offered the same speech protection.
"Free speech is a neutral concept; it protects nasty speech as well as nice," wrote one senior software engineer who worked on Google's Twitter integration, a project that decided which tweets showed up in search results. "That's kind of the whole point." Some employees said they thought taking down the Coincidence Detector App, a Google Chrome plugin that wraps three sets of parentheses around names on web pages that appear to be Jewish, infringed on free speech.
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