The FTC sued Amazon for allegedly using “manipulative” practices to trick “millions of consumers into unknowingly enrolling in Amazon Prime.” See potential bias and similarities in coverage from TechCrunch, verge and FoxBusiness: FTC Amazon
Amazon on Wednesday for using “manipulative” practices to trick “millions of consumers into unknowingly enrolling in Amazon Prime.”the FTC said, “Specifically, Amazon used manipulative, coercive, or deceptive user-interface designs known as ‘dark patterns’ to trick consumers into enrolling in automatically-renewing Prime subscriptions.
” Furthermore, the agency added, “Amazon also knowingly complicated the cancellation process for Prime subscribers who sought to end their membership. The primary purpose of its Prime cancellation process was not to enable subscribers to cancel, but to stop them.”FTC Chair Lina Khan has long been an outspoken critic of Amazon, and reports in early 2023 suggested the FTC was gearing up to bring legal action against the e-commerce giant on several fronts.
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FTC Sues Amazon For 'Deceiving' Customers Into Getting Amazon PrimeThe FTC sued Amazon on Wednesday, accusing the tech and retail giant of deceiving customers into subscribing to Amazon Prime, then convoluting the process to cancel their subscriptions.
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FTC sues Amazon, alleging it tricked consumers into signing up for Prime | CNN BusinessThe Federal Trade Commission sued Amazon on Wednesday, alleging that the e-commerce giant has tricked millions of consumers into signing up for its Amazon Prime subscription service through deceptive user interface designs.
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FTC accuses Amazon of enrolling consumers into Prime without consent and making it hard to cancelThe Federal Trade Commission sued Amazon on Wednesday for what it called a years-long effort to enroll consumers without consent into its Prime program and making it difficult for them to cancel their subscriptions. In a complaint filed in the U.S. District Court for the Western District of Washington, the agency accused Amazon of using deceptive designs, known as “dark patterns,” to deceive consumers into enrolling in the program. It also alleged the company’s leadership slowed or rejected changes that made canceling the subscription easier. Amazon did not immediately respond to a request for comment.
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FTC Sues Amazon for Tricking ‘Millions’ Into Enrolling in PrimeThe Federal Trade Commission filed a lawsuit against Amazon Wednesday, alleging the online retail giant used “manipulative, coercive, or deceptive” practices to trick consumers into signing up for Prime.
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FTC accuses Amazon of enrolling consumers into Prime without consent and making it hard to cancelThe complaint said that consumers were sometimes presented with a button to complete their transactions - and the button didn't clearly state it was also enrolling them into Prime.
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FTC claims Amazon tricked millions into Prime subscriptionsThe complaint alleges that Amazon’s practices violated the FTC Act and the Restore Online Shoppers’ Confidence Act, a law that mandates clear payment terms in certain online shopping transactions.
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