As the nonprofit that runs the ARCH falls apart, the city’s rush to replace it frustrates providers.
The Austin Resource Center for the Homeless is the first point of entry into the homeless social service system for many Austinites
It wasn't until the afternoon of July 19 that the nonprofit's staff had a chance to hear directly from the board. During a four-hour Zoom meeting, a recording of which was provided to the, about 50 staffers unloaded on the three board members – mostly on President Haggai Eshed, who sat stoically as staff pelted him with their frustrations and intense emotional responses to the news.
"I hope you never have the opportunity to be a leader again," one male staffer said during the Zoom meeting."You are going to go on and be able to make rent. Us on the front lines, we can't even make rent. I don't make enough at Front Steps [to pay rent], but I've been here for two years 'cause it's about the clients."
Our conversations with people who currently work at Front Steps, worked there in the past, or who work at partner agencies that interact with staff at Front Steps bear out many of these concerns.has a president, a treasurer, and one director, which the Adisa spokesperson said means the"Board of Front Steps has been in good standing," citing a section of the Texas Business Organizations Code that requires nonprofits"have at least three directors, one president, and one secretary.
Other employees simply described Harris as unprofessional, manipulative, and demeaning. They agreed that she did not appear to be qualified for the job, and with the board not providing any real oversight, they felt they didn't have anywhere to turn with their concerns. Harris says she pushed for the organization to adopt better data management practices but couldn't get buy-in from the board. Harris also noted this was when Austin was still deep into COVID and trying to deal with the new camping ban, so she speculated that it may have been a lower priority compared to other issues.
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