4 fresh ideas for giving feedback that will actually make a difference
It's hard to give feedback that communicates the need for change while preventing defensiveness. Hard, but not impossible. We share how.When it comes to giving feedback, the old expression “damned if you do, damned if you don’t” often seems to apply.
Fail to give feedback and the problem will continue. Give it the wrong way, and you’ll have a new problem – strained relationships and disgruntled employees - on your hands.We discussed how to give good feedback in an earlier column Researchers from the University of Cambridge and The Ohio State University* have recently found that giving upward feedback has a positive impact on creativity. In other words, when you give direct feedback to your boss, they become more attentive to their own processes, which leads to greater creativity. On the other hand, giving direct feedback to an employee or to a peer can stifle creativity because negative feedback can make employees feel psychologically vulnerable.
At the same time, feedback receivers may be experiencing the Dunning-Kruger Effect too, making it hard for them to see how helpful your feedback really is. There’s good news here; the researchers found that even the lowest performers can improve their skills when the feedback they get is constructive.
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