EV charger reliability continues to be a problem, scaring some car shoppers away from EVs. Here’s how one charging network plans to tackle this issue.
The goal is nearly 100% reliability, with ChargePoint even planning to use AI to monitor chatter on social media.ChargePoint, which operates 243,000 chargers in North America and Europe, has launched a Network Operations Center that will monitor stations 24/7, aiming for faster technician response.
ChargePoint has joined the National Charging Experience Consortium , which aims for a federal uptime level of 97%. Now, about a decade later, the main issue with EV charging stations is avoiding ones where the majority of chargers don't work, lest you end up in a line behind several other EVs just to get enough juice to make it home. Indeed, there is range anxiety, and then there's broken charger anxiety, which you don't hear that much about from automakers., now has a new strategy to address charger reliability, with the aim of achieving a nearly 100% uptime.
The center will also use machine learning, or AI, along with Natural Language Processing tech to monitor social media and big data feeds to identify non-working chargers. The company says these diagnosis measures will permit faster, 24-hour responses , allowing the company to solve some issues even before the owner of the station notices a problem with one or more of the chargers.
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