Broadband provider 'ripped off' customers by charging high-speed prices for slow service, FTC says.
Frontier Communications must stop lying to consumers and charging them high-speed prices for slow internet service, the Federal Trade Commission said Thursday.by the agency and two California law enforcement agencies, the Norwalk, Connecticut-based internet service provider will be prohibited from misleading consumers about its slow internet service and required to support its marketing claims.
Frontier must also make it easy for customers to cancel their service free of charge when it fails to deliver the promised benefits, the FTC stated. "Furthermore, the March 2022 settlement stipulates that we admit no wrongdoing. We settled the lawsuit in good faith to put it behind us so we could focus on our business — that's in the best interest of all our stakeholders, and especially our customers," the spokesperson stated."Our commitment is to our customers and providing them with access to high-speed internet and improving our service in rural and underserved areas.
The company would also be prohibited from signing up new customers for its DSL internet service in areas where the high number of users sharing the same networking equipment results in slower service, the FTC said.
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