FCC Will Force Internet Providers to Create Broadband ‘Nutrition Labels’ to Prevent Surprise Costs
Aiming to put an end to unexpected costs and fees for broadband, the Federal Communications Commission on Thursday unanimously approved a proposal requiring providers, such as AT&T and Comcast, to create “nutrition labels” to help consumers navigate the industry’s maze of prices and offers.Like food labels at the grocery store, the broadband nutrition labels will provide customers with key information about home and mobile internet plans, including introductory rates.
The FCC’s broadband nutrition labels aren’t new. It approved voluntary labels back in 2016, although that effort “never got that far,” according to FCC chairwoman Jessica Rosenworcel. This time is different, she added, because these labels are mandatory. “With these broadband nutrition labels we can compare service providers and plans, hold broadband providers to their promises, and foster more competition—which means better service and better prices,” Rosenworcel said in a statement.
FCC commissioner Brendan Carr echoed Rosenworcel’s message on empowering consumers but pointed out that the agency
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