Fashion Nova has been fined $4.2 million for suppressing negative customer reviews
Online retailer Fashion Nova will pay $4.2 million to settle claims that it suppressed negative customer reviews about its business, the Federal Trade Commission said Wednesday.
“Fashion Nova misrepresented that the reviews on its website accurately reflected the views of all purchasers who submitted reviews to the website,” the FTC said in a release. “The proposed settlement puts provisions in place to address Fashion Nova’s deceptive practice and orders Fashion Nova to pay $4.2 million for harm consumers incurred.”Andrew Harrer/Bloomberg via Getty Images
Fashion Nova pushed back on the FTC’s allegations, referring to the claims as “inaccurate and deceptive.” A representative said the company never suppressed customer reviews and that the third-party software it used “inadvertently failed” to publish the lower ratings.
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