A South African family resorted to desperate measures when they brought a deceased family member's body to the insurance offices of Old Mutual who, up until that point, had delayed policy payment.
In a desperate attempt to resolve a delayed policy payment, mourners brought their deceased family member in a body bag to the insurance offices of Old Mutual in KwaZulu-Natal, reportsOld Mutual employees removed the dead body from the office and refused to engage with family members, despite tweeting support for the family after they left.
Old Mutual responded in the same, viral thread about the incident. However, the company's response was not very well received. "While we make every attempt to settle claims as speedily as possible, this specific claim had to undergo further assessments. Old Mutual strives to pay claims speedily – 99% of funeral claims are paid within 8 hours once all requirements are met."
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