Orton says the employee didn't check for a claim ticket or any other identification after handing a man the car keys -- the error that will cost her thousands of dollars.
Orton says after the initial shock wore off, she went inside to talk to the staff- telling them that one of their employees had given the keys to the wrong person.
"The lady that was at the customer service went up to the guy who was cleaning my car and asked where the Subaru was. And he just stood there like this," Orton said.She says, while she hasn't seen the footage herself, officers told her that surveillance video shows a person with a hat, glasses and face masking getting into her vehicle and driving away.RELATED:
"They didn't check for claim tickets, they didn't check for any of that. This should have never happened," Orton said.She's now got to buy a new car, and her insurance will only pay a small amount.ABC7 News spoke with staff inside Autopia car wash Saturday afternoon.
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