Language barriers and pride can prevent people from using healthcare services, a report finds.
Lisa Jeronimo works as a carer and said members of the East Timor community often asked for her helpThe children of migrants often have to translate their parents' sexual health appointments due to NHS interpretation issues in Somerset, researchers found.
People from different backgrounds have been asked to share their experience of healthcare to help improve it.The organisation said a range of factors, including unconscious bias and language barriers, were preventing people from being able to get the medical help they needed.She said she often supported other people from East Timor when they were accessing medical help in the UK.
Michał Pużyński from Somerset Diverse Communities said he had encountered people, particularly men, who had lived and worked in the county for as long as 10 years without accessing health services. Mr Pużyński said he also thought it could be difficult for people to explain the details of their symptoms using medical terminology, even if they were able to speak English."On a daily basis, if you're working in a local warehouse or factory, you're relying on basic English," he said.Kirsten Rushby from Somerset Diverse Communities said people arriving in the county should be given immediate help.
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