As the Department of Transportation increases its call on airlines to promptly refund passengers, Delta is telling some customers it could be months before they see their money returned.
that refunds were backlogged, asking customers to allow more than a month for a response.
But Delta this week denied the existence of a backlog in refund requests. In a statement to ABC, the airline said, "As always, we will provide refunds to eligible requesting customers who elect not to travel as the result of a significant delay or cancellation and seek to do so in a timely fashion." Although the tweets were sent from the Delta Twitter account and remain posted, it’s unclear if there are delays in customers receiving refunds.
Last year, DOT levied more than $7.25 million in fines against six airlines, including U.S. carrier Frontier, for not providing prompt refunds. The department has said it would hold all airlines accountable "if there is evidence that they are failing to meet their refund or reimbursement obligations."
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