The airline is under federal investigation amid days of delays and cancellations.
Delta Air Lines CEO Ed Bastian is speaking out after the carrier's chaotic recovery from a global technology outage led to days of cancellations and delays.
Several airlines and major companies around the world were impacted when an outage caused by cybersecurity firm CrowdStrike halted operations across industries last Friday. But Delta had a particularly painful recovery. Bastian acknowledged that Delta’s initial efforts were “difficult and frustratingly slow and complex,” but said that the “worst impacts of the CrowdStrike-caused outage are clearly behind us.”“Thursday is expected to be a normal day, with the airline fully recovered and operating at a traditional level of reliability,” said Bastian.
“We’re also providing impacted customers with Delta SkyMiles and travel vouchers as a further gesture of apology,” Bastian said.
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