Delta Air Lines said it is rethinking the overhaul of its loyalty program after receiving feedback from customers. It's now planning on making modifications.
As a result, he said that Delta had to "figure out a way to make certain that we can continue to effectively serve those at the various tiers." The chief executive didn't offer any details on what those changes might be. However, he promised that customers will hear about those changes "over the next few weeks."
"Our team wanted to kind of rip the Band-Aid off and didn't want it to keep going through this every year with changes," he said. "I think we moved too fast. And so we're looking at it now."
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