Dr. Steven Schlozman calculates that over the course of his career, he's called CVS for his patients an average of three times a day, and listened to their staticky, scratchy piano music for about a minute and a half each time. (WBUR)
soothing."
"I think this is a very small thing, but a really, really good thing, and I'm not trying to be ironic here at all," he says."This is a multi[billion]-dollar corporation, CVS, but they listened to what their customers had to say and they made a change. That's the way it's supposed to work, and I'm glad for whatever small role I played in it."
CVS says the new system is still being developed, and it's not clear right now whether it will have hold music. If it does, though, what should the music be?
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