Customer support staff swamped during market swings — exchange execs

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Customer support staff swamped during market swings — exchange execs
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Elon Musk's posts about Dogecoin can cause crypto exchange account sign-ups to rocket up to seven times the daily average, placing massive stress on onboarding teams and customer service, execs told Cointelegraph.

Binance Australia's CEO says it is imperative that customer support is ready for a large influx of customer inquiries at any moment.

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