Customer complaints show $600 million health startup uBiome has been surprising patients and insurers with bills for years

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Customer complaints show $600 million health startup uBiome has been surprising patients and insurers with bills for years
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The FBI raided uBiome's headquarters and its co-CEOs were placed on leave. The startup has said it's cooperating with authorities.

Late last month, the FBI raided the headquarters of $600 million Silicon Valley healthcare startup uBiome, reportedly as part of an investigation into questionable billing practices.

"I ordered a kit and was not disclosed the cost of using the service. Company only stated they will process it through insurance," one complaint says."My insurance company only covered some of the bill and it left me to pay over $2,000 for testing." A representative of UBiome declined to comment on the FTC complaints. The representative deferred to ain which uBiome said it would conduct an independent investigation of its billing practices and cooperate with government authorities and health insurers.

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