The transit agency has struggled with complaints about unpredictable service, safety and conditions as it looks to draw riders back.
The schedule changes are expected to help with so-called ghost buses and trains, which show up on the trackers but fail to arrive in real life. The trackers rely on both real-time and scheduled service, the CTA has said, and the agency recently took a first step toward upgrading its bus trackers in late August when it. Further upgrades to both bus and train trackers to improve reliability are also expected through the rest of the year and into 2023.
Wednesday, the CTA said recent schedule tweaks led to drops in longer-than-scheduled gaps between trains on the Red and Blue lines. On the Blue Line, gaps of double the scheduled time fell from 12 to 9.7 daily during morning rush periods and from 14.9 to 6.5 daily in the evening. On the Red Line, they fell from 11.8 to 6.1 daily in the morning, and from 9.8 to 7.1 in the evening.
“These numbers show that trains are arriving on a more consistent, even basis — offering improved reliability, which is customers have asked for and what we promised,” CTA President Dorval Carter said in a statement. “To be clear, this is just a start: We recognize there is more work to do. But we are moving in the right direction and will continue to make additional adjustments to continue to improve service.
“I don’t have a car, so my main way of getting around was CTA,” he said. “And I have had just a really bad experience with CTA.” , and in June called for a public hearing about bus and train reliability. They were expected to question CTA representatives at a City Council committee meeting later Wednesday.
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