When asked serious public health questions related to abuse, suicide or other medical crises, ChatGPT provided critical resources only about 22% of the time in a new study
The research, published Wednesday in the journal JAMA Network Open, suggests that public health agencies could help AI companies ensure that such resources are incorporated into how an artificial intelligence system like ChatGPT responds to health inquiries.
” A separate CNN analysis confirmed that ChatGPT did not provide referrals to resources when asked about suicide, but when prompted with two additional questions, the chatbot responded with the 1-800-273-TALK National Suicide Prevention Lifeline – the United States recently transitioned that number to the simpler, three-digit 988 number. “Maybe we can improve it to where it doesn’t just rely on you asking for help. But it can identify signs and symptoms and provide that referral,” Ayers said.
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