Cashless stores once looked like the future of shopping — but backlash has complicated its arrival
Alex Bau, the director of data and policy analysis of the cash product office of the Federal Reserve System, spoke to Business Insider about the cashless trend.
On the flip side, the note found that cashless businesses promoted outright financial exclusion, made life more difficult for consumers with a preference for cash, and were tied to retailers racking up credit card fees. from the Congressional Research Service added that cash provides financial safety and a guaranteed protection of privacy for those unwilling to establish bank accounts.
Whether or not going cashless saves money — given the reality of card companies' fees — tends to depend on the retailer and how "streamlined" its operations are, according to Bau. Cashless options within stores still pose an opportunity that retailers are looking to explore. Bau said that in his office's discussions with retailers and merchants, businesses are typically looking to best accommodate the customer. So while a cashless society might be unfeasible at the moment, it would appear that, for some businesses, adopting cashless technology while also maintaining a baseline ability to accept cash may be the strategy.
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