In Bucks County, one in five 911 call center positions is currently sitting vacant. ARobertsCBS has more on the staffing shortages.
“Systemically for 911, it has been a national problem for many years,” said John Geib, director of emergency communications for Bucks County.“This is not an industry where there is a surplus of people,” Geib said.
Inside Bucks County’s 911 call center, trained dispatchers triage more than 1,500 calls every day — a number that can skyrocket in a moment’s notice, including last July, when an EF-3 tornado touched down in Trevose.But having someone there, when every second matters, isn’t guaranteed.“Currently, there are 25 total position vacancies in the department, 21 of those are front-line dispatchers,” Geib said.
In a profession plagued with burnout and one that requires three to five months of training uptime, backfilling isn’t a quick fix, especially since COVID-19.Something that long-term could put every call at risk, but for now, this team says they are ready when everything is on the line.In Bucks County, they’re using social media to recruit younger talent and say some of the best dispatchers are former waiters, waitresses, and bartenders who are strong at multitasking and working with people.
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