British Airways pilots started a 48-hour strike on Monday, forcing the airline to cancel 1,700 flights.
"We understand the frustration and disruption BALPA's strike action has caused our customers. After many months of trying to resolve the pay dispute, we are extremely sorry that it has come to this," BA said in a statement.
"Unfortunately, with no detail from BALPA on which pilots would strike, we had no way of predicting how many would come to work or which aircraft they are qualified to fly, so we had no option but to cancel nearly 100% of our flights."Both sides say they are willing to hold further talks. BALPA has said British Airways should share more of its profits with its pilots. BA has said the strike action is unjustifiable as its pay offer was fair.
Thousands of customers have had to seek alternative travel arrangements, and the airline has come in for criticism over how it handled communications with passengers before the strikes. "We hope we can find a way of resolving this dispute. We've been trying very hard to do so for the best part of nine months now but here we are now sadly having to take industrial action," BALPA General Secretary Brian Strutton told BBC radio.The airline dismissed a new offer by BALPA last week as an "eleventh hour inflated proposal" that was not made in good faith. BALPA had said it would have called off the strikes this week if BA had engaged with the offer.
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