Bottomline's relationship-focused solution could improve banks' ability to serve customers and compete with each other:
its Digital Banking IQ Intelligence Engagement Suite, a set of services that includes payments, cash management, risk and fraud management, relationship development, client onboarding, and account opening.The solutions use AI and machine learning to provide banks with a more in-depth analysis of their customer relationships.
The suite also connects bank with open banking APIs — which could help them streamline open banking adoption. The US banking industry is slowly moving towards open banking without the level of regulatory push that there is in the UK:But without regulatory guidance, financial institutions will largely have to develop guidelines themselves, per EY.
Bottomline's relationship-focused solution could improve banks' ability to serve customers and compete with each other. Commercial banking clients want the digital offerings they see in their personal bank accounts. Corporate banking clients' daily personal experience with digital retail banking is
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