The House of Representatives has approved a bill mandating telcos and internet providers to institute refund mechanisms for service outages.
MANILA — The House of Representatives on Tuesday unanimously approved on third and final reading a bill mandating telcos and internet service providers to institute refund mechanisms for service outages and disruptions.
Sponsored by Rep. Toby Tiangco, chairperson of the committee on Information and Communications Technology, the bill requires all public telecom and internet providers to issue refund credits to customers who will be "adversely affected by an internet service outage for a period of 24 hours or more."
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