President Joe Biden called on U.S. airlines to follow American Airlines in committing to eliminating family seating fees as part of their customer service plans. | Reuters
Carriers that do not honor commitments in written plans can face enforcement actions from the U.S. Department of Transportation.
Transportation Secretary Pete Buttigieg said the family seating dashboard will “show which airlines guarantee families can sit together for free” and praised American Airlines “becoming the first U.S. airline to commit to putting this guarantee in its customer service plan.” Buttigieg noted last week U.S. budget carrier Frontier Airlines introduced measures under which at least one parent will automatically be seated with any children within their family group who are under the age of 14 at no additional cost.
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