New digital assistants with names like Erica, Debbie and Inga run the risk of spreading old gender stereotypes, several leading engineers say
that Vodafone was measuring the success of its chatbots on how many staff could be replaced by the software. While that may be an uncomfortable metric, the more worrying consequence of chatbots, according to four industry experts questioned by“Gender bias is an increasingly serious issue in chatbot design, especially for voice-based chatbots,” says John Taylor, CEO of action.ai, a British startup that makes chatbot software for banks and travel companies.
chatbots as being able to “massively enhance customer delight and loyalty” because of their “personal touch.”
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