Employees at the Towson Mall store say they want a voice on coronavirus safety, scheduling, pay and other topics.
Iwan Barankay, a professor of management at the Wharton School of the University of Pennsylvania, said the latest wave of unionization is driven by issues that go well beyond simple wage and benefits disputes.“What seems to be the most important issue is that employees lack voice,” he said.
Gallagher, whose title is “creative,” who says he spends much of his workday teaching people how to use advanced features on their iPhones, MacBooks, iPads, and Apple Watches, says there were murmurs of a possible union even before the pandemic. He said the topic came up on a chat group he started on the encrypted messaging app Signal before the store, like many retailers, temporarily closed down as a covid-19 precaution in March 2020.
“It was like this elite place that everyone wanted be accepted into.” But in recent years, she said, the treatment of employees has gone downhill. “It started to feel like every other retail job,” she said. Jarboe and others say they want time on the job to count for something, especially given Apple’s rapid growth. “It was our biggest quarter ever, and how much profit did we see in our individual stores as the lowest rung of Apple employees?” said Chaya Barrett, who holds the title of “creative pro.”
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