Coronavirus travel: See list of US airline cancellation and fee waiver policies. - TODAYshow
As of March 10, Frontier has extended its waiver policy so that customers can make a one-time, fee-free change for travel reservations made between March 10 and March 31, with any fare difference applying. There's also an option to change the origin and/or destination city, and new travel must be completed by Nov. 9.
For tickets issued prior to March 10 with original travel dates between March 10 and April 30, customers can make a one-time change to their itinerary without a change or cancellation fee; travel must be completed by Nov. 9. For more details, check. Frontier told TODAY that they will continue to monitor and evaluate the situation. To make a change or cancellation, call 801-401-9000.
Over the weekend of March 7, TODAY learned that some Frontier call center personnel were incorrectly advising customers that the fee waiver was no longer available."We have identified and clarified the guidance and continue to offer fee waivers," Jennifer de la Cruz, director of corporate communications at Frontier Airlines, told TODAY via email."We sincerely apologize for any inconvenience or distress this may have caused our customers.
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