As Amazon sprawls, its Facebook-like problems mount
Branching out, the juggernaut is getting embroiled in controversies from Echo to cloud; a Twitter war with Elizabeth WarrenAmazon.com Inc. has a Facebook Inc.-size problem: It’s become such a gigantic, sprawling, powerful business that its inevitable missteps are beginning to erode trust in its products and services, good will in Washington, and its ability to achieve globe-spanning dominance.
Let’s pause to reflect that the company that has made one-day shipping of tens of millions of items the industry standard is also the global leader in cloud computing services, owns the Whole Foods grocery stores , helps...
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