For nearly three decades, Amazon has been defined by its obsession over customers. Recent information, however, suggests that consumer enthusiasm about the country’s largest online retailer has slipped.
Research shows decline in user satisfaction at the e-commerce empire, and analysts see link to search results, product quality
WSJ’s Dalvin Brown explains why Amazon benefits from intentionally announcing exclusive devices, called Day 1 editions, that may never be available to the general public. Illustration: Elizabeth Smelovits obsession over customers . Recent information, however, suggests that consumer enthusiasm about the country’s largest online retailer has slipped.
The number of Amazon customers who said they were “extremely” or “very satisfied” with the company in a recent survey has fallen, measuring at 79% in 2022, according to investment firm Evercore ISI. The number reached a low of 65%Continue reading your article with
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