Amazon employees started raising the issue in 2016.
new details to back up its claims on Wednesday, including internal messages and the names of three senior Amazon leaders who allegedly “played a key role” in the scheme.
The amended complaint accuses Amazon of using deceptive tactics to create an enrollment process for Prime that was easy for customers to accidentally trigger. Amazon employees, per the FTC, began expressing concerns to company leadership about these strategies in 2016, but those executives didn’t take action.— elements of Amazon’s user interface that allegedly aim to trick customers into subscribing to Prime. Lindsay, the lawsuit claims, said that Amazon was “okay” with their use.
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