“It was a big, big mistake.” Amazon executives who branch out elsewhere find the harsher side of the company’s management style doesn’t always translate.
Latchel Inc. is a 3-year-old, 20-person startup in Seattle that sells home-maintenance services. It has something in common with its enormous neighbor Amazon.com Inc., specifically, 14 leadership principles, many of which are identical.
That’s not a coincidence. Will Gordon, a Latchel co-founder, worked for the e-commerce giant for nearly three years. And like many former Amazon executives, Mr. Gordon took with him its management style—including principles such as “customer obsession” and “bias for action”—when he left a...
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