An Alaska Airlines customer service agent speaks out, a year and a half after a disgruntled passenger knocked her out cold.
“When she got hurt, I was the first person she called,” said Jana, “because I was trying to call her in the midst of the attack and I didn’t know what was going on.”“I partially dislocated my shoulder,” she said. “I have headaches, blurred vision. I couldn’t drive. I was getting nauseous.”
The man who assaulted her was later identified in court records as Mark Alan Hicks of Folsom, Califonia. He skipped out on his arraignment and is still on the run.“I’d like to say blame it on the pandemic,” she said. “That’s part of the problem because it was a mask issue. But there’s a lot of intoxicated passengers flying, its really hard at the airport.”“I never in my life would have expected someone to do this to me,” said Jill. “So that is why I was not prepared to get knocked over.
He has been banned from ever flying Alaska again. But there is no industry wide ban. So, he can fly with anybody else.
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