Troubleshooter Reporter at News 5 Cleveland
CLEVELAND — Michael Malone of Lakewoood said he only wanted to make a simple transaction of less than $40 when selling a pair of Cleveland Guardians baseball tickets last August, but the transaction produced nothing but frustration.
Malone showed News 5 documentation, emails and a customer service chat he had with SeatGeek, but after his tickets were sold and months went by, the company never put the $39.60 into his bank account for the sale. "It becomes more a matter of principal than the money. You know, $40 or whatever, I mean I can get a half-tank of gas," Malone said."But it’s the principal; these guys don’t seem like they care once they got my money.”
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