Justine O'Brien purchased a new stove from Home Depot in July. But what she didn't prepare for was the additional cost she'd pay for installation damage.
Home Depot's insurance protections are under the spotlight after complaints from some consumers.
But when our team contacted Home Depot, they changed course. A spokesperson told Action News, "We always want to make sure our customers are taken care of. We thank her for allowing us to make this right."But a further investigation into Home Depot has found other insurance and warranty complaints about tool rentals and damage protection.A new lawsuit filed by his firm says coverage claims are being unfairly denied.
"What we've discovered through an internal Home Depot document is that the protection is limited to only wear and tear," said Lockett.
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