A survivor of brutal childhood abuse, domestic violence and sexual assault who often speaks publicly about her experience, Tracie Stafford was unexpectedly reduced to powerlessness, fear and confusion by a TSA screening that triggered her long-ago trauma.
Communications consultant Tracie Stafford was going through the TSA line at Los Angeles International Airport on her way home to Sacramento when she was pulled aside for extra inspection. Her Buffy Bar, an expensive brand of soap, had triggered the alarm.
A survivor of brutal childhood abuse, domestic violence and sexual assault who often speaks publicly about her experience, Stafford was unexpectedly reduced to powerlessness, fear and confusion by a TSA screening that triggered her long-ago trauma. Also, she would have to have another, more thorough body search. At no point, despite asking, was she given an explanation for any of it.“I began to panic,” she told me. “I saw those gloves and everything else went gray. That’s when I said, ‘I’m a survivor of sexual assault and domestic violence, and I don’t know if I can go through this.’”
When the TSA manager, Carl Gomez, finally arrived, it took only moments before he said she was free to go. He gave her his business card. By then, however, her flight had departed. And she was a tear-stained mess. “When I got her voicemail, I could not understand what she was saying,” Harbridge told me. “I had never heard her cry like that. I thought she had been attacked.”
On March 4, Stafford filed a complaint with the TSA and asked for the video of the encounter. A week later, she received a response from the TSA’s Office of Civil Rights and Liberties. Her complaint was reviewed by the TSA’s Disability Branch, and has been forwarded to the TSA’s customer support manager for LAX. If she does not receive a response “within a few weeks,” the email said, “please feel free to contact the TSA Contact Center.
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