Get at exclusive look at the first chapter from Senta Rich's quirky, heartwarming Hotel21, right now:
Gold brooch x 1 I have a first-day rule. Any sign of trouble, even a whiff of a problem and I walk. In hotel 13 I was gone before my first shift even started. I told my supervisor my mother had died and I had to go back to Scotland. I’ve never even been to Scotland, but I needed to be going far enough away so they didn’t expect me to come back. It wasn’t the hotel or the way it was run or even the other staff. The problem was the hotel had had someone like me in their midst before.
As I approach the slim black door with service entrance splayed across it in gold letters, I feel a spring in my step and my heart swells with excitement. I tend to last longer in the smaller establishments, once for eight months, which was a record for me. But in the larger hotels, and especially the five-star hotels, I’ve never lasted longer than a month. While I get comfortable in the smaller hotels and keep the risk low for longer, I tend to become antsy and impatient in the bigger ones and up my game sooner. The guests are also more likely to complain about the smallest thing.
I did make it to seven months in hotel 15, a four-star in Cornwall, two years ago. My supervisor at the time, Mrs. Gomez, was quite upset when I announced I was leaving “to be nearer my family.” No one ever questions that excuse. One guest had fifty-two lipsticks. Yes, I counted and I couldn’t help but be impressed. I had contemplated taking one. I held the black shiny case between my blue-gloved fingers, twisted the bottom and watched in wonder as an untouched ruby red stick slowly emerged, gleaming in the bright bathroom lights. A rush of adrenaline shot up my spine to the base of my neck but with a heavy sigh I put it back in its designated, velvet-lined pouch.
But the first complaint sets a precedent. What if another was made against me, even if it was, again, over a small item of no value? A flag would be raised. A question mark would appear next to my name and I couldn’t risk that. Not every hotel cleaning job is straightforward and it’s not always easy to simply up and leave. I went to work in a small three-star in Jersey once, just to give the English hotel industry a break. Hotel 8. The minute I arrived I knew I’d made a mistake. Not because they were alert to cleaners taking things but because the cleaning team was a well-established clique that was going to be tough to infiltrate. It consisted of eight older women, all from the same Italian family.
But I still made sure I did my job well, otherwise I would have become a burden and in that instance the women wouldn’t have cared if I had a limp and hump. Nobody carries anyone in the world of hotel cleaning.
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