The social network repeatedly chose “profits over public safety,” said former employee Frances Haugen
Haugen said that Facebook frequently chooses its own interests over the public’s. “There were conflicts of interest between what was good for the public and what was good for Facebook. And Facebook, over and over again, chose to optimize for its own interests, like making more money,” Haugen told Scott Pelley.
“I’ve seen a bunch of social networks, and it was substantially worse at Facebook than anything I’ve seen before,” Haugen, who previously worked at Google, Pinterest, and Yelp, said. “At some point in 2021, I realized I’m going to have to do this in a systemic way, that I’m going to have to get out enough [documents] that no one can question that this is real.”
Instead of reporting those numbers publicly, though, the company “picks metrics that are in its own benefit” when reporting on its efforts. “Right now we have no independent transparency mechanisms that allow us to see what Facebook is doing internally… When Facebook is allowed to do its own homework, it picks metrics that are to its own benefit,” Haugen said.
Facebook turned on safety systems to reduce misinformation on the platform before the election but turned them off afterward, Haugen alleged. “When the election was over, they turned them back off,” she said. “Or they changed the settings to what they were before to prioritize growth over safety.”Haugen is far from the only frustrated Facebook employee, she said.
In September, Haugen’s attorneys filed at least eight complaints to the Securities and Exchange Commission claiming Facebook has hidden from investors internal research about how its product is harmful. Haugen is scheduled to testify before the Senate Subcommittee on Consumer Protection, Product Safety, and Data Security on Tuesday.
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