988 mental crisis hotline launches July 16, but most call centers aren’t ready, survey finds

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988 mental crisis hotline launches July 16, but most call centers aren’t ready, survey finds
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Mental health experts are hoping that the three-digit number will deliver a breakthrough in helping people in crisis.

LiveNOW from FOX talks with Dr. Nicole Saphier about mental health issues across our country.counselors faster launches this weekend, but a majority of communities appear unprepared for the 988 rollout, a survey found.

Mental health experts are hoping that the three-digit number will deliver a breakthrough in assisting people in crisis who may otherwise try to harm themselves. They predict call center demand will skyrocket once the new system is in place and people know about it. About 85 percent of the program directors RAND Corporation surveyed said there is a mental health emergency hotline or call center operating in their area, but more than half of those hotlines are not part of the Lifeline network that will field 988 calls, "meaning that callers from those jurisdictions may reach a Lifeline call center that is unfamiliar with local resources," researchers said.

The existing lifeline has received more than 20 million calls since its inception, with nearly 2.4 million in 2020, according to the network’s website.A suicide prevention billboard is seen out in front of Buffalo High School on Friday, April 22, 2022 in Buffalo, WY.

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