The latest innovation appears to send the device into overdrive: It keeps mistaking skiers, and some other fitness enthusiasts, for car-wreck victims.
A Colorado county has seen emergency calls double this winter, threatening to desensitize dispatchers and divert limited resources from true emergencies.
“Do you have an emergency?” Betts asked. No, the man said, he was skiing — safely, happily, unharmed. Slightly annoyed, he added, “For the last three days, my watch has been dialing 911.” In a written statement, Alex Kirschner, an Apple spokesman, said, “We have been aware that in some specific scenarios these features have triggered emergency services when a user didn’t experience a severe car crash or hard fall.” The company noted that when a crash is detected, the watch buzzes and sends a loud warning alerting the user that a call is being placed to 911, and it provides 10 seconds in which to cancel the call.
The problem extends beyond skiers. “My watch regularly thinks I’ve had an accident,” said Stacey Torman, who works for Salesforce in London and teaches spin classes there. She might be safely on the bike, exhorting her class to ramp up the energy, or waving her arms to congratulate them, when her Apple Watch senses danger.
Jon Baron, who works in real estate in Golden, Colorado, has an Apple Watch that has twice dialed the authorities. Once, he was at an amusement park playing the strongman game, in which the goal is to hit a lever with a hammer firmly enough to ring a bell. Baron swung, the bell rang, his wife and children seemed duly impressed — until “my watch started making this noise like an air-raid siren,” he said.
But something about the way skiers accelerate and stop, or jostle, seems to set the technology on edge. And skiers, in helmets and layers of clothing, often do not to detect the warning, so they may not cancel the call or respond to the 911 dispatcher. The siren went off, and Fitch picked up the call. “911,” he said into his headset. “Hello?” A monitor displayed the caller’s location on the ski slope; another displayed the caller’s number. Fitch leaned forward into the silence: “Hello?”
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