5 restaurant executives and insiders reveal the industry's biggest challenges for 2020
The CEOs of Noodles & Co., TGI Fridays, and Panera all said issues related to workers and labor are top concerns.
The CEOs of Noodles & Co., TGI Fridays, and Panera all talked about issues related to workers, including rising wages and problems with retaining talent. Industry insiders at the ICR Conference in Orlando voiced similar concerns and highlighted the "necessary evil" of figuring out how to handle delivery.
"The fight for quality labor is incredibly difficult," Cantu said in an interview."Finding high-quality resources to deliver against the increased expectations you have around brand, and the brand promise, and the concept you're trying to deliver is very, very hard." "We need immigration reform," Blanchette said in an interview on Monday."Think about who we serve, who our team members are, and having access to a healthy flow of talent."
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