We looked at years of pothole complaints submitted through Salt Lake City’s mobile app and found a story far bigger than rutted roads, torn tires and out-of-whack alignments. Here are some key takeaways.
Our review of complaints submitted from 2020 through 2022 shows east-siders are far more likely to submit repair requests through the app than west-siders. Of the 728 complaints filed citywide, only 122 — or 17% — came from the City Council districts that make up all but a narrow slice of the city’s west side.
• Nearly a quarter of city residents speak a language other than English at home. The city’s mobile app is unavailable in the most common of those — Spanish. A spokesperson for Mayor Erin Mendenhall’s office said the city aspires to translate the app in the future but has no timeline for doing so. • Mendenhall acknowledged there are barriers in Utah’s capital but said city crews work to ensure roads are repaired equitably. About 70% of road repairs come from workers going out and finding problems on their own.
• City leaders say they want residents to let them know when they see a problem. Complaints about potholes, graffiti and other issues may be submitted through the
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