Over 30 individuals have filed complaints so far this year before the PNP Anti-Cyber Crime Unit in eastern Metro Manila after losing thousands of pesos in their GCash accounts.
According to Emil Sumangil's report on "24 Oras", the complaints wondered why they weren't alerted by text messages containing one-time passwords—a requirement before cash transfers through the e-wallet could be made.
However, its spokesperson said the unit would go after the suspects should the firm coordinate with the investigation. In a separate statement, GCash said it was now coordinating with the authorities in going after the fraudsters. It also introduced the “Double Safe” security feature, “which uses facial verification as another measure to protect our customers”.
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