2022 BPO revenues climbed 10% to $32.5b READ MORE:
Data from the IT-Business Process Association of the Philippines also showed that employment in the sector increased 8.4 percent last year to 1.57 million from 1.42 million.
“We still have a long way to go, but Philippine IT-BPM’s stellar performance in 2022 brings us closer to generating 1.1 million new jobs for Filipinos. It’s also a testament to the collective efforts that the private sector, government, and academe have exerted to retain the industry as an indispensable pillar of the economy,” Madrid said.
The group also noted significant expansions outside Metro Manila, particularly in Cebu, Davao, Bacolod, Pampanga and Laguna. It said more than 70,000 new jobs were generated in locations outside Metro Manila, which rose 17 percent from the previous year. A separate survey by IBPAP showed that about 83 percent of IT-BPM companies were expecting to post growth this year despite a potential global recession, while 17 percent remained neutral with their forecasts.
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